OphyAI on the web and on Mac and Windows
OphyAI Customer Service and the Target assessment
OphyAI Customer Service reads each question of an online customer service assessment on your screen and shows the best answer in a small window only you can see. Practice mode gives you realistic mock tests that explain why each option is better or worse.
OphyAI Customer Service works on the real Target assessment, not just in practice. Share the application tab once in Chrome or Edge on a computer, or run it in the OphyAI desktop app for Mac and Windows. Each question is read as it appears and answered in seconds: the best response to a guest or team situation, or an agree-or-disagree choice kept consistent across the reworded statements. When the test records a video answer, it writes a short script to say. In the desktop app, answers show in a popup that macOS and Windows leave out of screen sharing and recording.
Want to practice first? The free 3-question sample needs only a free OphyAI account. Practice tests of 5, 10 or 20 original questions read the customer's line aloud, explain every option, give AI feedback on spoken answers and end with a skills scorecard. Live sessions and practice tests are on the Premium plan ($59 a month, 500 credits): a live session uses 15 credits and stays open 2 hours, and a practice test uses 5. It runs on a computer, not in the iPhone or Android apps.
Best response
Pick the single best way to handle the customer.
Most and least effective
Two picks per scenario: the most and the least effective response.
Rate each response
A rating for every option, from very ineffective to very effective.
Rank the responses
The options in order, best first.
Works in Chrome or Edge on a computer and in the OphyAI desktop app for Mac and Windows. It is not in the iPhone or Android apps. A free 3-question sample is open to anyone with a free OphyAI account, on any plan, with no credits. Customer Service is on the Premium plan ($59 a month, 500 credits). A live session uses 15 credits and stays open 2 hours; a practice test uses 5 credits. See everything it does