Customer Refund & Satisfaction Policy

1. Refund Eligibility by Plan Type

Monthly Plans

Due to the immediate access, real-time AI usage, and high operational costs associated with our monthly subscriptions, we do not offer a money-back guarantee on monthly plans.

Once a monthly plan is purchased:

• Payments are final
• No refunds are issued for dissatisfaction, change of mind, lack of use, or expected outcomes
• Cancellation prevents future charges but does not trigger a refund for the current billing period

Exception — Product or Technical Issues

You may submit a refund request for a monthly plan only if:

• There is a verified product malfunction, technical failure, or connection issue that materially prevented use of the Service, and
• Our internal investigation confirms the issue based on usage data and system logs

Any refund granted under this exception is discretionary, evaluated case-by-case, and not guaranteed.

2. Yearly Plans (3-Day Money-Back Guarantee)

We offer a 3-day (72-hour) money-back guarantee on first-time purchases of quarterly and yearly plans.

Eligibility Requirements

• Request must be submitted within 72 hours of purchase
• Account usage must be reasonable and limited (e.g., not excessive AI generations, exports, or multiple full interview sessions)
• Applies only to your first purchase per account
• Renewals, upgrades, and extensions are non-refundable

3. One-Time Passes and Credit Packs (Non-Refundable)

All one-time purchases are final and non-refundable. This includes, but is not limited to:

• Interview Passes (single pass and multi-pass packs)
• Resume Passes
• Any other pass, top-up, or credit pack sold as a one-time purchase rather than a subscription

Because a pass grants immediate access to AI processing the moment it is purchased, we cannot reverse the cost once the order is complete. No refunds are issued for passes that are unused, partially used, expired, purchased by mistake, or purchased in addition to an active subscription.

The 3-day money-back guarantee described above applies only to quarterly and yearly plans. It does not apply to passes or credit packs.

The only exception is a verified product malfunction or technical failure that prevented the pass from being used at all, confirmed by our internal investigation of usage data and system logs. Any refund granted under this exception is discretionary and not guaranteed.

4. How to Request a Refund

Email ophyai@ophyai.com with the following information:

• Account email
• Purchase date
• Plan or pass type
• Reason for request

Approved refunds are processed within 5–7 business days to the original payment method.