The Alorica assessment is the online test Alorica gives applicants for its call center and work-from-home customer service jobs. Alorica says its hiring platform uses role plays and scenarios, a language and writing assessment scored by AI, and realistic job previews. US candidates report a typing test, a computer skills check, customer service scenarios and mock calls, and some name Harver, an assessment platform that lists Alorica as a customer. Alorica publishes no length or passing score. OphyAI Customer Service helps with the scenario, chat, email and spoken parts, live or in practice. It does not take typing tests.
From Alorica's careers page, its recruiting fact sheet and live US job postings, checked November 6, 2026. Alorica does not publish its test format, so rows marked as candidate reports come from US applicants on Indeed and Glassdoor. Your invitation email wins if it says something different.
| Who runs it | Alorica, a customer experience company that calls itself the largest minority-owned CX provider. Candidates report the test runs on Harver, whose blog names Alorica as a contact center customer |
|---|---|
| What Alorica says it uses | A video-based hiring platform with role plays and scenarios, a language and writing assessment scored by AI, realistic job previews, and a check of each candidate's fit to the role |
| Parts candidates report | Candidate reports: a typing test, a computer skills check, customer service scenarios and mock calls |
| Typical jobs | Remote and onsite customer service, customer solutions, healthcare and collections representatives (US postings) |
| Basic requirements | Age 18 or older and a high school diploma or GED. 6+ months of customer service or sales experience preferred (US postings) |
| Work-from-home setup | DSL or cable internet only, wired to your computer, with proof of at least 10 Mbps down and 3 Mbps up. No satellite, dial-up or wireless (5G). A private home that matches the address on file |
| Passing score | Not published |
| Time to hire | Candidate reports on Glassdoor's US page: about 8 days on average |
| Retakes | No published rule. On Harver, only the employer can allow a redo |
| Scam warning | Alorica says it never asks job candidates to pay for anything. Report requests to HumanResources@alorica.com |
Alorica does not publish its test. These are the parts its own fact sheet points to and US candidates describe, with Harver's module details where candidates name Harver.
A customer situation and several ways to handle it. Alorica lists role plays and scenarios, and candidates mention upset customers and upselling. On Harver, you pick the best and the worst response.
Tip: Alorica's postings ask reps to listen for the real problem, stay calm and de-escalate. The best answer usually does that before it offers anything new.
A speed and accuracy check. US candidates on Indeed confirm one. On Harver, you copy sentences on screen, the timer starts when you click the first box, and copy and paste is blocked.
Tip: Harver makes you fix each error before you move on, so accuracy saves more time than raw speed. Use a real keyboard.
Alorica says it uses a writing assessment scored by AI. If your test runs on Harver, its live chat simulation gives you three customer chats, and for each message you pick one of three replies.
Tip: Keep written replies short, polite and specific. Name the next step and when it will happen.
Alorica lists a language assessment scored by AI, and Glassdoor's summary of candidate reports mentions English tests. Harver's spoken language test records you saying words, reading sentences and repeating what you hear.
Tip: Use a headset in a quiet room and speak at a normal pace. Clear beats fast.
Alorica calls its platform video-based, and US candidates describe mock calls in different situations. Harver's virtual interview records your answers on camera with a time limit.
Tip: Use a simple order: greet, show you understand, fix or explain, then confirm the next step.
Candidates describe questions on finding your way around Windows and simple computer commands. Alorica's telecom postings ask for strong computer skills and using several systems at once.
Tip: Brush up on common shortcuts, switching windows, and basic phone and computer troubleshooting steps.
Written by us in common call center formats, never copied from Alorica's test. Try each one before you read the answer.
A wireless customer says their bill jumped by $25 this month and they want it fixed now. Their 12-month promotion ended last cycle.
Pick the best response.
Best: B.
B apologizes, explains the real cause in plain words and looks for a fix. A and C are true but leave the customer stuck, and D passes the problem along when you can solve it.
A caller says their calls keep dropping at home and starts shouting that they will cancel if it is not fixed today.
Pick the most effective and the least effective response.
Most effective: A. Least effective: B.
Letting an upset caller finish and naming the problem usually calms the call, and A moves straight to a fix. B threatens the customer, which almost always makes it worse. C and D skip the actual problem.
A customer asks for a supervisor before explaining the problem.
Rate each response from very ineffective to very effective.
A: somewhat ineffective. B: very effective. C: ineffective. D: very ineffective.
B respects the request and still gives you a chance to solve it on the first call. A gives up that chance, C may not be true, and D ignores the customer.
Chat support. The customer writes: "My new phone was supposed to arrive yesterday. Where is it?"
Pick the best reply.
Best: B.
B apologizes, gives the real status and a link, and sets a clear next step. A sends the customer away, and C answers a question they did not ask.
A customer emails asking you to remove a $10 late fee. Their payment posted one day late, and they have paid on time for two years.
Pick the best reply.
Best: B.
B solves the problem within a normal one-time courtesy and adds a helpful tip. A is cold, and C promises something you cannot do, which scenario tests treat as a serious mistake.
You just fixed a customer's slow mobile data. They mention they stream a lot of video on their commute.
When should you mention a plan with more high-speed data?
Best: B.
Solve first, then offer something that fits the need the customer just told you about. A sells before helping, D pushes too hard, and C misses that Alorica's postings list suggesting services as part of the job.
In a recorded role-play, a health plan member says a claim for their child's visit was denied and they do not understand why.
Pick the best way to start your spoken answer.
Best: B.
B shows empathy, sets a goal and asks one useful question, all in about ten seconds. A dismisses the worry, and C sends the member away before you check anything.
A caller wants to change the address on an account, but cannot answer the security question and the name they give does not match the account.
Rank these from best to worst.
Best to worst: A, C, D, B.
A protects the account and still helps. C is slow but safe, D is rude but causes no harm, and B breaks security rules, the most serious mistake on this list.
Want more like these, scored? Try 3 free practice questions in OphyAI
Alorica publishes no passing score and no weights for the parts. Its recruiting fact sheet says every candidate is "benchmarked against their fit to role" and that the language and writing assessment is "scored by AI." If your test runs on Harver, Harver's help center says scenario tests are scored as the percentage you get right, the live chat and typing tests are compared with other applicants on a 0-100% scale where 50% is average, the typing test also reports words per minute and errors, and each result is one data point reviewed with the rest of your application. The company decides if you can see your results.
From candidate reports: Glassdoor's US page, with 1,106 US interview reviews, rates the process "Easy" and lists an average of 8 days to get hired. The stages candidates list most are a skills test, a one-on-one interview, a drug test, a background check and a phone interview. A Utah candidate in January 2023 described a Harver assessment, a prescreen by text, a 30-minute phone interview, an ID check over Zoom, then confirming a shipping address for company equipment, with the offer depending on a background check.
Older US reports on Indeed (2017-2019) describe a typing test, an aptitude test and mock calls in different situations. One applicant said they did not realize part of the test was timed. A former employee on Reddit said drug tests and extra computer or skills tests depend on the client account you are hired for. Harver says that in most cases the company contacts you within two weeks, but this differs by company and job.
Use a desktop or laptop with a keyboard, a headset with a mic and a quiet room. For remote jobs, Alorica wants a wired DSL or cable connection of at least 10 Mbps down and 3 up, so test your speed first.
Harver's typing test makes you fix each error before you move on, and Alorica publishes no speed minimum. Practice short timed passages and keep errors near zero, then build speed.
Greet, show you understand, fix or explain, then confirm the next step. Offer upgrades only after the problem is solved. Work through the examples above, then try new scenarios.
Record yourself reading a few sentences and answering an upset caller in 30 seconds. Play it back and check that every word is clear at a normal pace.
What Alorica says: its hiring platform is video-based and its language and writing assessment is scored by AI. Alorica publishes no proctoring rules for the test. If your test runs on Harver, Harver offers session monitoring that employers can turn on: periodic photos during the assessment, blocked copy and paste, and detection when you switch tabs or windows, with a reminder the first few times and a note to the recruiter if it keeps happening. Alorica does not say which of these it uses. Harver's typing test blocks arrow keys, mouse clicks and copy and paste, and spoken and video answers are recorded.
Timing and retakes: Alorica publishes no time limit, retake rule or waiting period. On Harver, the live chat simulation gives 12 minutes for three chats after a practice step. You can log out between sections and keep your progress, but leaving in the middle of a section loses it, you cannot change answers after you submit, and only the employer can approve a redo. For work-from-home jobs, the setup itself is checked too: a wired DSL or cable connection with proof of at least 10 Mbps down and 3 Mbps up.
No official ones. Alorica does not publish its questions, and the "answer keys" on PDF, flashcard and document sites are not Alorica's test. Scenario questions turn on small details, like whether the customer was overcharged or just missed that a promotion ended, so a memorized list does not carry over. OphyAI Customer Service reads the actual question on your screen and shows the best answer.
Yes, on the scenario, chat, email and spoken parts. OphyAI Customer Service handles best response, most and least effective, rate-each and ranking questions, writes chat and email replies you can paste, and gives short scripts for recorded answers. It works in Chrome or Edge on a computer and in the desktop app for Mac and Windows. It does not take the typing test and is not built for language proficiency or computer skills sections.
Alorica says its platform is video-based and its language and writing assessment is scored by AI. Harver, the platform candidates name, offers monitoring employers can turn on: periodic photos, blocked copy and paste, and alerts to the recruiter when you switch tabs or windows often. Alorica does not say which it uses. On OphyAI's side: it does not work inside lockdown or proctored browsers, it does not take typing-speed tests, and hiding a window from screen share does not hide it from a webcam, a person in the room, or proctoring software.
Compare every platform: Can online assessments detect AI?
OphyAI Customer Service reads each question of an online customer service assessment on your screen and shows the best answer in a small window only you can see. Practice mode gives you realistic mock tests that explain why each option is better or worse.
Use OphyAI Customer Service on the real Alorica assessment, not just for practice. Harver's help pages name Chrome as the preferred browser, and OphyAI works in Chrome, so share the test tab once in Chrome on a computer, or run it in the OphyAI desktop app for Mac and Windows. Each scenario is read as it appears and answered in seconds: the best response, the most and least effective picks, a rating for every option, or the options ranked best first. In a chat simulation it picks the best reply, and if a chat or email asks you to type, it writes a ready-to-paste reply with a Copy button. For recorded answers and mock calls it gives a short script to say, and in the desktop app, Listen picks up customer video clips the test plays.
What it does not do: it does not take the typing test, and it is not built for language proficiency sections such as grammar, reading or pronunciation, or for the computer skills check. Try the free 3-question sample with a free OphyAI account, or a practice test of 5, 10 or 20 call center questions for 5 credits, to get used to the formats first. Live sessions and practice tests are on the Premium plan ($59 a month, 500 credits): a live session uses 15 credits and stays open 2 hours.
Pick the single best way to handle the customer.
Two picks per scenario: the most and the least effective response.
A rating for every option, from very ineffective to very effective.
The options in order, best first.
A customer wants to return a jacket bought 34 days ago. The return window is 30 days and she is upset. Pick the most and least effective response.
A customer wants to return a jacket bought 34 days ago. The return window is 30 days and she is upset. Pick the most and least effective response.
Most and least effective
Most: B
Least: A
B shows care and owns the problem within the rules. A shuts her down.
Works in Chrome or Edge on a computer and in the OphyAI desktop app for Mac and Windows. It is not in the iPhone or Android apps. A free 3-question sample is open to anyone with a free OphyAI account, on any plan, with no credits. Customer Service is on the Premium plan ($59 a month, 500 credits). A live session uses 15 credits and stays open 2 hours; a practice test uses 5 credits. See everything it does
It does not work inside lockdown or proctored browsers, it does not take typing-speed tests, and hiding a window from screen share does not hide it from a webcam, a person in the room, or proctoring software.
Alorica does not publish a length. If you get Harver's live chat simulation, it gives 12 minutes for three chats after a practice step, and candidates say parts of the test are timed. Set aside an uninterrupted block on a computer with a headset.
US candidates say yes. On Indeed, two called it simple or easy, and one said you need to type fast and accurately. A remote hire in 2021 said they took a typing test and ran a Harver system check. Alorica's US postings list no words-per-minute minimum. On Harver, the typing test has you copy sentences, blocks copy and paste, and makes you fix each error before you continue.
Harver is a pre-employment assessment platform, separate from Alorica, and its blog names Alorica as one of its contact center customers. US candidates report getting a Harver assessment after applying to Alorica. Harver lets each employer choose its modules, and Alorica does not say which ones it uses.
Alorica does not publish one. It says candidates are benchmarked against their fit to the role. Scores you may see online come from forum posts and prep sites, not from Alorica.
Alorica does not say. Glassdoor's US page lists an average of about 8 days to get hired, from candidate reports. Harver says that in most cases the company contacts you within two weeks.
Alorica publishes no retake rule or waiting period. If your test ran on Harver, Harver says only the company can decide if you may redo it, and a redo deletes your earlier results.
Alorica's US remote postings ask for age 18 or older, a high school diploma or GED, ideally 6 months of customer service or sales experience, a private home matching the address on file, and DSL or cable internet wired to your computer with proof of at least 10 Mbps down and 3 Mbps up. Satellite, dial-up and wireless (5G) are not accepted.
Candidates describe a prescreen, often by text, a short phone or video interview, an ID check, and then a background check, with drug tests at some sites. For remote jobs, one candidate confirmed a shipping address for company equipment before training. These are candidate reports, not Alorica statements.
Partly, if it runs on Harver. Harver says its typing test needs a desktop or laptop with a keyboard, while its live chat module also works on mobile. OphyAI Customer Service runs on a computer, in Chrome or Edge or the desktop app, not in the phone apps.
Alorica says it never asks job candidates to pay for anything, and that a payment request from someone claiming to be Alorica is a scam. Report it to HumanResources@alorica.com.
Read on November 6, 2026. OphyAI is not affiliated with Alorica or with any test maker or other employer named on this page.
Create a free OphyAI account and try 3 practice questions at no cost. On test day, OphyAI Customer Service reads each Alorica assessment question on your screen and shows the best answer in a window only you can see.
